Refund policy

Return and Refund Policy

Last Updated: September 3, 2026

At MohawkPlus, operated by Mohawk Healthcare, we want our customers to receive the correct products in good condition and to have a clear understanding of our return and refund policies before purchasing.

Because we sell medical, clinical, sterile, and healthcare-related products, certain items are subject to return restrictions for health, safety, regulatory, and manufacturer-related reasons.

Return Eligibility

Unless otherwise noted below, eligible products may be returned within 30 days of delivery with prior authorization from MohawkPlus.

To be eligible for a return, merchandise must:

Be unused and unopened
Be in new and resalable condition
Be in the original manufacturer's packaging
Include all original components, accessories, instructions, and packaging
Have no writing, labels, stickers, markings, or damage to the manufacturer's packaging
Meet any additional manufacturer return requirements that may apply

All returns require prior authorization. Please contact MohawkPlus before returning any merchandise.

Products returned without authorization may be refused or returned to the customer.

Non-Returnable Products

For health, safety, regulatory, and product-integrity reasons, certain products are not eligible for return.

These may include:

Products with (RX) designation or professionally restricted products
IV solutions and IV fluids
Sterile products that have been opened or whose packaging has been compromised
Products requiring controlled or special storage conditions
Temperature-sensitive products
Special-order or non-stock products
Products specifically identified as non-returnable or final sale
Products that cannot be resold due to health, safety, regulatory, or manufacturer restrictions
Products that have been used, opened, altered, damaged, or removed from their original packaging

If you are unsure whether a product is returnable, please contact us before purchasing.

RX and Restricted Products

Products designated as, RX, or otherwise professionally restricted may require appropriate authorization before an order can be processed.

Due to the nature of these products and applicable health, safety, regulatory, and supply-chain requirements, RX and professionally restricted products are generally not returnable once shipped, except when MohawkPlus ships an incorrect product or the merchandise arrives damaged or defective.

Customers are responsible for confirming that they are appropriately authorized to purchase restricted products before placing an order.

IV Solutions and Other Sensitive Medical Products

IV solutions, including Sodium Chloride Injection, Lactated Ringer's Injection, and other sterile solutions, are generally not eligible for return once shipped.

This restriction helps protect product integrity and the safety of the medical supply chain.

If an IV solution or other sensitive medical product arrives damaged, defective, or incorrect, please contact us promptly so we can investigate the issue and determine the appropriate resolution.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive merchandise that is damaged in transit, defective, missing, or different from what you ordered, please contact MohawkPlus as soon as reasonably possible.

Please provide:

Your order number
The product and quantity affected
A description of the problem
Photographs of the product and shipping packaging when applicable

Please retain the merchandise and all original shipping materials while we investigate the issue.

Do not discard damaged merchandise or packaging unless instructed to do so.

If MohawkPlus determines that we shipped an incorrect product or that merchandise was damaged or defective upon delivery, we will work with you to provide an appropriate replacement, refund, credit, or other resolution.

Return Authorization

Before sending a product back, please contact MohawkPlus Customer Service to request return authorization.

Once a return is approved, we will provide return instructions.

Customers should not ship merchandise back to MohawkPlus without authorization.

Return Shipping

For approved returns resulting from customer preference, ordering error, or other circumstances not caused by MohawkPlus, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return is the result of an error by MohawkPlus, or an eligible product arrived damaged or defective, we will provide instructions regarding return shipping or other disposition of the merchandise.

Restocking Fees

Eligible returns may be subject to a restocking fee depending on the product, manufacturer requirements, condition of the merchandise, and circumstances of the return.

Any applicable restocking fee will be communicated as part of the return authorization process whenever reasonably possible.

Refunds

Once an authorized return is received, it will be inspected to confirm that it meets the applicable return requirements.

If approved, the applicable refund will be issued to the original payment method.

Please allow reasonable processing time after the returned merchandise has been received and inspected. Your financial institution may require additional time to post the refund to your account.

Shipping charges, expedited shipping charges, special handling charges, and other non-product charges are generally non-refundable unless the return resulted from an error by MohawkPlus.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but orders that have already been processed, shipped, ordered from a manufacturer, or prepared for shipment may not be eligible for cancellation.

Special-order, restricted, or non-stock merchandise may be subject to additional cancellation restrictions or charges.

Exchanges

If you need a different product, size, configuration, or quantity, please contact MohawkPlus Customer Service.

Depending on the product, we may process the request as a return and a new order rather than a direct exchange.

Return eligibility requirements continue to apply.

Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty.

Warranty claims may need to be handled directly through the manufacturer or in accordance with the manufacturer's warranty procedures. MohawkPlus will provide reasonable assistance when appropriate.

Manufacturer warranties are separate from this Return and Refund Policy.